- All returns under Subscribe & Save are subject to The Hemp Doctor’s Returns Policy.
2. Benefits and eligible products
- Subscribe & Save offers a discount off the purchase price for regularly scheduled deliveries of eligible The Hemp Doctor products.
- Only selected products qualify for Subscribe & Save. Eligible products for Subscribe & Save are products displaying the Subscribe & Save offer message.
- Eligibility of products for Subscribe & Save can either be limited to a specific period of time (“Special Promotions”) or unlimited in time (“Ongoing Promotions”).
- Store credits and coupons will not apply to Subscribe and Save discounted products.
- Subscriptions for Subscribe & Save Products that are subject to a Special Promotion only last for the duration of the Special Promotion.
- Subscriptions are only good as long as supplies of the respective Subscribe & Save Product
- Some of the offer details may change as you receive deliveries over time (e.g., price, taxes, availability, shipping charges). If the Subscribe & Save discount percentage or any offer details change for a Subscribe & Save Product, Section 7 below applies.
3. Subscription Purchases
- To create a new subscription you need to select the Subscribe & Save option when placing a Subscribe & Save Product in your shopping cart. By submitting the order for the Subscribe & Save Product as described in The Hemp Doctor and thereby selecting the Subscribe & Save option you are subscribing to order the same Subscribe & Save Product regularly in accordance with the selected delivery schedule. Before submitting your order and subscription, you have the opportunity to correct input errors by returning to the previous page or by clicking on the “Change order” button in the order overview. We will confirm receipt of each order and the subscription by e-mail immediately after the respective order and subscription have been received.
- Once you have made a subscription for a Subscribe & Save Product, your subscription will automatically create a new order for such Subscribe & Save Product according to your chosen delivery schedule, until you terminate such subscription.
- You will be sent an e-mail at the address associated with your account confirming each shipment that we have shipped the Subscribe & Save Product to you.
- Each Subscribe & Save order constitutes a separate offer from you to purchase a Subscribe & Save for any different product.
- If any Subscribe & Save Product is not available on the date it is scheduled to be shipped to you, you will be notified of the delay without undue delay, and we will attempt to fulfill the order within two weeks of the original shipment date. If the Subscribe & Save Product becomes available during that two week period, it will be shipped without any further action required by you. If the Subscribe & Save Product does not become available during that two week period, we will reject your order and reimburse the purchaser of any pre-paid fees for such unavailable Subscribe & Save Product. Delay due to non-availability of any Subscribe & Save Product will not affect the Subscribe & Save discount applicable to any other Subscribe & Save subscriptions you may have or to future orders under the same Subscribe & Save subscription.
- If any problems arise with your delivery address, website account or payment method, which we are unable to address, we will notify you via e-mail using the e-mail address associated with your subscription. Your Subscribe & Save subscription(s) will be automatically placed on hold. No additional Subscribe & Save orders will be processed or shipped until the problem is resolved.
4. Prices, Payments, Delivery and Shipping Costs
- The charge for each Subscribe & Save order shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. The total cost charged to your payment method for each Subscribe & Save order will be the cost of the item on the day that order is processed less the Subscribe & Save discount, plus any applicable sales tax.
- If we are unable to complete your Subscribe & Save order with the payment method you used to create your subscription, we will update your subscription with another payment method in your account and charge the payment method for your Subscribe & Save order if you have authorized us to do so.
5. Termination or Modification of your Subscribe & Save subscription(s)
- Your subscription will remain in effect until it is terminated.
- You may terminate your Subscribe & Save subscription(s) at any time by logging into your personal account and clicking ‘Manage Subscription’. Termination will not affect Subscribe & Save orders for which you have already received a shipment confirmation.
- You may modify your subscription 1 day after your last shipment date and 3 days prior to your next shipment date.
- You may or pause your Subscribe & Save subscription(s) at any time by logging into your personal account and clicking ‘Manage Subscription’. Modifications or pauses will not affect Subscribe & Save orders for which you have already received a shipment confirmation.
- All terminations and changes of subscription(s) must be made by the customer in the personal account by clicking on ‘Manage Subscription’. The Hemp Doctor takes no responsibility for terminations of subscriptions by e-mail or telephone request.
- We may, in our sole discretion, terminate your subscription(s) at any time without notice. Terminations will not affect Subscribe & Save orders for which you have already received a Shipment Confirmation.
- If Subscribe & Save subscription(s) are terminated, you will only be charged for the Subscribe & Save orders of which you have already received a Shipment Confirmation. No further Subscribe & Save orders for that subscription(s) will be placed.
6. Amendments, Updates & Changes
- The Hemp Doctor reserves the right to change the Subscribe & Save Products, the Benefits, including the discount amounts and eligibility used to determine discount amounts, at any time in its sole discretion. All changes will apply to future subscriptions. With respect to current subscriptions, we will notify you of any changes with three months’ notice via your account and/or e-mail. Changes shall be deemed approved if you do not object to them in text form (e.g. e-mail) within six weeks of the notification of the respective change. We will specifically point this consequence out when notifying you of the change.
- We may, in our sole discretion, change these SST&Cs at any time with effect to future subscriptions. The current version published on our website shall apply to future subscriptions.
- Should individual provisions of these SST&Cs prove to be invalid or ineffective, this shall not affect the validity and effectiveness of the remaining parts of the SST&Cs.