1. General

• To create a subscription for a Subscribe & Save Product you need to register for an account. Your subscription(s) and participation in the Subscribe & Save program is personal to you, and you may not assign or transfer your subscription or any of the benefits to any third party without our prior authorization. Information on the processing of your personal data in connection with your subscription are set out in our Data Privacy Policy.
• All returns under Subscribe & Save are subject to The Hemp Doctor’s Returns Policy. 
• Subscriptions require a 2 order minimum on renewals before cancellation may occur.
• “Sample” size items (single packs or two packs), and select single quantity products are not eligible products under the Subscribe & Save program.

2. Benefits and eligible products

• Subscribe & Save offers a 25% discount off the purchase price for regularly scheduled deliveries of eligible The Hemp Doctor products.
• Only selected products qualify for Subscribe & Save. Eligible products for Subscribe & Save are products displaying the “Subscribe & Save 25% ” offer message, or can be found here.
• Eligibility of products for Subscribe & Save can either be limited to a specific period of time (“Special Promotions”) or unlimited in time (“Ongoing Promotions”). The Hemp Doctor reserves the right to adjust or remove any products from subscription eligibility at any time, in which case, customers will be notified of changes through their renewal reminder emails, or will be contacted by our team directly.
  • Subscriptions for Subscribe & Save Products that are subject to a Special Promotion only last for the duration of the Special Promotion.
• Subscriptions are only good as long as supplies of the respective Subscribe & Save Product; see section 3.
• Some of the offer details may change as you receive deliveries over time (e.g., price, taxes, availability, shipping charges). If the Subscribe & Save discount percentage or any offer details change for a Subscribe & Save Product, Section 7 below applies.
• Store credits and coupons will not apply to Subscribe and Save discounted products or renewal orders.

3. Subscription Purchases 

• To create a new subscription you need to select the Subscribe & Save 25% off option on the eligible product page, and add the item to your cart. You must also have an account with us. By submitting an order for the Subscribe & Save Product as described in The Hemp Doctor terms, and thereby selecting the Subscribe & Save option, you are subscribing to order the same Subscribe & Save Product regularly in accordance with the selected delivery schedule.
• Before submitting your order and subscription, you have the opportunity to correct input errors by returning to the previous page or by clicking on the “Change order” button in the order overview. We will confirm receipt of each order and the subscription by e-mail immediately after the respective order and subscription have been received.
• Once you have made a subscription for a Subscribe & Save Product, your subscription will automatically create a new order for such Subscribe & Save Product according to your chosen delivery schedule, until you terminate such subscription, or place it on hold (suspend).
• You will be sent an e-mail at the address associated with your account confirming each shipment that we have shipped the Subscribe & Save Product to you.
• Each Subscribe & Save order constitutes a separate offer from you to purchase a Subscribe & Save for any different product. 
• If any Subscribe & Save Product is not available on the date it is scheduled to be shipped to you, our team will contact you without delay. You will be offered the option to swap to another available product/flavor in that same line, or a suitable replacement at the same price point if need be. If the item is expected to arrive within 2 weeks, we will discuss holding off on sending your renewal, and shipping the order once your Subscribe & Save item is available. Refunds on subscription renewals/items are also an option if you do not desire to change products for that period, or delay your shipment. If your subscription product continues to be out of stock, we will communicate this with you thoroughly, and offer “out of stock” letters, if we are not able to get in touch within our processing time frame.
• Scheduled subscription renewals will push through once the payment is accepted. Renewals will be added to our system immediately, and once added, will fall in line with our standard processing times. For more information on our processing times, please visit our FAQ or intercom pages!
• If any problems arise with your delivery address, website account or payment method, which we are unable to address, we will notify you via e-mail using the e-mail address associated with your subscription. Your Subscribe & Save subscription(s) will be automatically placed on hold. No additional Subscribe & Save orders will be processed or shipped until the problem is resolved.

4. Prices, Payments, Delivery and Shipping Costs

• The charge for each Subscribe & Save order shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. The total cost charged to your payment method for each Subscribe & Save order will be the cost of the item on the day that order is processed less the Subscribe & Save discount, plus any applicable sales tax.
• If we are unable to complete your Subscribe & Save order with the payment method you used to create your subscription on the date of the renewal, the payment will attempt to be taken every 24 hours for 7 days. Until a successful payment is made, your subscription will be marked “on hold”. In that period, you have the option to add funds to the bank account for the card on file if that is the issue, or update the payment method in your account and subscription. If you are unable to complete this, you may contact our team directly to update this information on your behalf, and process the renewal with your consent.
• Points/Store credit and coupons are not eligible for use on subscription purchases, as subscriptions are already discounted at 25% off retail pricing.
• All subscriptions qualify for free shipping, or have the option for Priority Mail during checkout. For more information, please visit our FAQ Page.

5. Termination or Modification of  your Subscribe & Save subscription(s)

• Your subscription will remain in effect until it is terminated.
• You may terminate your Subscribe & Save subscription(s) at any time* by logging into your personal account and clicking ‘Manage Subscription’. Termination will not affect Subscribe & Save orders for which you have already received a shipment confirmation.
  • *Subscriptions do have a required 2 order minimum on renewals before cancellation may occur.
• You may modify your subscription 1 day after your last shipment date and 3 days prior to your next shipment date. Modifications pertain to altering the flavor or quantity of the selected subscription item.
• You may or pause your Subscribe & Save subscription(s) at any time by logging into your personal account and clicking ‘Manage Subscription’. Please note that you are allowed to pause/suspend your subscription once per billing period. Modifications or pauses will not affect Subscribe & Save orders for which you have already received an order or shipment confirmation for.
• When making modifications, removing items from your subscription will only remove them. This will not qualify as cancellation, and any remaining items – even shipping or Route fees- left on the subscription, will be charged upon the next renewal date. Please be sure to properly modify your subscription, or contact our customer service team for assistance.
• To add additional items to an existing subscription, visit the product page of the eligible item, and select the subscribe and save option. Once selected, so long as you are logged in and have an existing subscription, a check-off box will appear stating “add to an existing subscription”; click this option. Once you complete this order, it will then fall in line with the same subscription set-up you already have selected.
• All terminations and changes of subscription(s) must be made by the customer in the personal account by clicking on ‘Manage Subscription’. The Hemp Doctor takes no responsibility for terminations of subscriptions by e-mail or telephone request.
• We may, in our sole discretion, terminate your subscription(s) at any time without notice. Terminations will not affect Subscribe & Save orders for which you have already received a Shipment Confirmation.
• If Subscribe & Save subscription(s) are terminated, you will only be charged for the Subscribe & Save orders of which you have already received a Shipment Confirmation. No further Subscribe & Save orders for that subscription(s) will be placed.

6. Amendments, Updates & Changes

• The Hemp Doctor reserves the right to change the Subscribe & Save Products, the Benefits, including the discount amounts and eligibility used to determine discount amounts, at any time in its sole discretion. All changes will apply to future subscriptions. With respect to current subscriptions, we will notify you of any changes via your account and/or e-mail. Changes shall be deemed approved if you do not object to them in text form (e.g. e-mail) within six weeks of the notification of the respective change. We will specifically point this consequence out when notifying you of the change.
• We may, in our sole discretion, change these SST&Cs at any time with effect to future subscriptions. The current version published on our website shall apply to future subscriptions. 

7. Miscellaneous

• Should individual provisions of these SST&Cs prove to be invalid or ineffective, this shall not affect the validity and effectiveness of the remaining parts of the SST&Cs.