Damage During Shipping
Be sure to check your order carefully once it arrives for any shipping damages. You can submit claims for any damaged items by emailing us at customerservice@TheHempDoctor.com within 3 days after receiving the shipment. Please include specific details and photos of product damage.
Your satisfaction of The Hemp Doctor product is of the utmost importance to us. The Hemp Doctor wants you to experience the full benefits of their premium PCR Hemp Oil products. If you use any of their The Hemp Doctor products for 30 days and don’t feel better, The Hemp Doctor insists that they give you a full refund. You can request for a full refund by contacting us at 704-360-4843. The Hemp Doctor will contact you to see what product may better suit your needs.
Keep in mind that you will need to pay for shipping on the item you are sending back to us. We realize that having to pay return shipping may be an inconvenience, and we understand that this can often be a frustrating cost to deal with. However, please keep in mind that we are a small, mom & pop business. We are not a large corporation, which deals in such high volume that we can offer free shipping and free or reimbursed return shipping. We would truly love to do this, but it is simply not something that a small business such as ours can afford to do. But what we do offer is very personal and friendly customer service and the quickest order turnaround that we can provide.
For all other returns please complete the Return Process below.
1) Email us at customerservice@TheHempDoctor.com ASAP to alert us that you will be returning your UNOPENED product within the 7 day time limit and to request the Return Shipping Address.
2) Once you have shipped your product back to us – please also email the tracking number to customerservice@TheHempDoctor.com so we can keep an eye out for it.
3) Once we receive your package back at our facility and can confirm its condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
If you have any questions regarding our return policy please email customerservice@TheHempDoctor.com.
**Please note merchandise must be postmarked for return or exchange within 7 days of confirmed delivery. Items marked “Final Sale” cannot be returned or exchanged. Returns will be refunded to the original form of payment. The customer is responsible for return shipping cost.