Damage During Shipping
Be sure to check your order carefully once it arrives for any shipping damages. You can submit claims for any damaged items by emailing us at customerservice@TheHempDoctor.com within 3 days of receiving the shipment. Please include specific details and photos of product damage. Unfortunately, we are unable to process returns for damaged or incorrect items if we are not contacted within 3 days of the confirmed delivery date.
Your satisfaction with The Hemp Doctor product is of the utmost importance to us. The Hemp Doctor wants you to experience the full benefits of their premium PCR Hemp Oil products. Therefore, if you use any of their The Hemp Doctor products for 30 days and are not 100% satisfied, The Hemp Doctor insists that they give you a full refund. Contact us at 1-888-206-3832, Option 3 for the Customer Service Department, to request a refund. The Hemp Doctor will contact you to see what product may better suit your needs.
Items purchased at our physical store must be returned to the store where they were purchased with a receipt. We are unable to process returns at our store without a receipt or the original card used to purchase the items.
Remember that you will need to pay for shipping the item you send back to us. We realize that paying return shipping may be inconvenient, and we understand that this can often be a frustrating cost. However, please keep in mind that we are a small mom & pop business. We are not a large corporation that deals in such high volume that we can offer free shipping and free or reimbursed return shipping. We would genuinely love to do this, but it is simply not something that a small business such as ours can afford to do. But we offer very personal and friendly customer service and the quickest order turnaround we can provide.
For all other returns, please complete the Return Process below.
1) Email us at customerservice@TheHempDoctor.com ASAP to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.
2) Once you have shipped your product back to us, please email the tracking number to customerservice@TheHempDoctor.com so we can keep an eye out for it.
3) Once we receive your package back at our facility and confirm its condition, we will issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
If you have any questions regarding our return policy, please email customerservice@TheHempDoctor.com.
**Please note merchandise must be postmarked for return or exchange within 7 days of confirmed delivery. All “Sale” products are “Final Sale”. Items marked “Final Sale” cannot be returned or exchanged. Returns will be refunded to the original form of payment. The customer is responsible for the return shipping costs.